Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at HausCustomCalls@gmail.com.

If your return is accepted, we’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at HausCustomCalls@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Lifetime Warranty

Haus Customs calls are backed by our lifetime warranty against defects in materials and workmanship. Warranty claims are handled separately from standard returns.

Damage caused by misuse, modification, loss, abuse, or normal cosmetic wear is not covered under the warranty.

If you believe your product qualifies for warranty service, contact us at HausCustomCalls@gmail.com and we’ll help you with the next steps.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method. Please keep in mind that it may take several business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at HausCustomCalls@gmail.com.