Shipping Policy

Shipping Policy

At Haus Customs, we work to get orders packed and headed your way as quickly as possible.

Order Processing

Most orders are processed within 2–5 business days. Custom, made-to-order, or high-demand items may require additional processing time.

You’ll receive tracking information once your order has shipped.

Shipping Times

Transit times vary based on the shipping service selected at checkout and your delivery location. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Shipping Address

Please double-check your shipping address before placing your order. Haus Customs is not responsible for delays or losses caused by an incorrect or incomplete address provided at checkout.

Lost or Damaged Packages

If your package arrives damaged, contact us as soon as possible with your order number and photos of the packaging and item.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, and the carrier first. If you still need help, contact us and we’ll assist however we can.

Questions

If you have any questions about your order or shipping, contact Haus Customs through our Contact page.

Built for the marsh. Shipped with care.